Cannot download anything

  • 10 August 2020
  • 3 replies

I cannot download any kind of data anymore. every time i try it, i get a Windows error message “ error- error while scanning for virus” but the data i want to download is safe. I checked if it has something to do with google chrome but that does not seem to be the case. Now i think the problem might bei Webroot. Can you tell me what i should to next?



Best answer by TripleHelix 10 August 2020, 18:52

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3 replies

Userlevel 7
Badge +63

Let’s hope it was just a glitch with your system and nothing more! :wink:



Thank you! For some reason i suddenly can download again, maybe it was a problem with google chrome and windows after all. In case it returns i will follow your instructions and let you know if it worked out!

Userlevel 7
Badge +63

Hello @heid 


Have you tried another browser to see if the issue remains? If it does the first step would be a clean reinstall of WSA.


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?