I cannot download any kind of data anymore. every time i try it, i get a Windows error message “ error- error while scanning for virus” but the data i want to download is safe. I checked if it has something to do with google chrome but that does not seem to be the case. Now i think the problem might bei Webroot. Can you tell me what i should to next?
Best answer by TripleHelixView original
Let’s hope it was just a glitch with your system and nothing more!
Thank you! For some reason i suddenly can download again, maybe it was a problem with google chrome and windows after all. In case it returns i will follow your instructions and let you know if it worked out!
Have you tried another browser to see if the issue remains? If it does the first step would be a clean reinstall of WSA.
Please follow the steps closely!
Please let us know if that resolves your issue?