Ever since the old console is not accessible to new/renewed licenses, all the KB’s I found about this are referring to the old (and beloved) console, where we had the “Deactivate” button.
The issue I’m facing now is that a device is still showing attached to the license key, but I don’t know how to deactivate it. If I uninstall, will it deactivate? But what if I can’t uninstall as this device has issues booting the OS (hard drive crashed). What can I do?
So to summarize the questions for the HOME version of Webroot:
- When I uninstall a device from the device itself (Windows/macOS) → does it deactivate and reclaim the license also in the console?
- How can I deactivate and reclaim the license if a device is not bootable anymore ?
Best answer by TripleHelixView original