My app update has created a problem with the scan and now gives me a warning icon

  • 7 April 2019
  • 1 reply

Userlevel 6
I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date.

I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal.

Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now.

So, what do I do to fix it? Help!!!!

Best answer by TripleHelix 7 April 2019, 23:17

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1 reply

Userlevel 7
Badge +63
Hello @gr8auntteffie

Yes there are issues with the Mobile App please see here: and they are working on a fix so please see here: