The Scans on my Webroot have been doing something weird the last week and a half. Every four or five days I notice a scan occurred that I did not initiate nor was it a scheduled scan. I also notice that every time it happens the number of scans done is reduced to 2. I’ve already bee in contact with Customer support and uninstalled and reinstalled Webroot like they told me to do and this is still happening. I’m getting kind of paranoid now that some sort of virus is somehow messing with my Webroot. Has anyone else ever had a problem like this, I’m getting worried. I sent a support ticket on July 4th understanding that it’s a holiday and they wouldn’t get to me immediately but it’s been two days since then.
Best answer by TylerM
Webroot will automatically scan your computer after a threat is detected, and during set intervals (usually every 24h) as long as the computer is idle and turned on.
If Webroot is completing scans and there are no threat detected then your computer is safe - this is what we’re designed to do :)
If you STILL feel like something is not right and you need help to re-assure that your computer is not infected, please reach back out to support so we can assist over the phone or through a ticket. Based upon your issues and suspicions while following directions I agree with
Please let us know the results