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Webroot, Windows 11, Printdialog.exe

  • 29 February 2024
  • 14 replies
  • 131 views
ClarkR
Rank
Userlevel 2

Lately Webroot has been detecting printdialog.exe as a trojan virus. All certificates, date stamps check out as Microsoft’s software. Windows 11 not to long ago changed the print structure. Has anyone else run across this issue?

Thank you ...

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Best answer by TripleHelix 29 February 2024, 16:58

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My first computer in 1985, Vic 20.
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14 replies

TripleHelix
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Userlevel 7
Badge +63

Hello @ClarkR 

 

Please contact Webroot Support and they will sort it out for you. Can you Save a Scan Log and post the lines that show the detection it will be near the bottom of the log.

 

Click on pictures to see full size!

 

 

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
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Userlevel 7
Badge +63

Hello @ClarkR 

 

Did you get your issue sorted?

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
ClarkR
Rank
Userlevel 2

I think, I just added it to monitor list. It all checks out for microsoft’s credentials and installation path. Since I haven't installed any new hardware or software in several months and the notice just started coming up recently. Thanks...

My first computer in 1985, Vic 20.
TripleHelix
Rank
Userlevel 7
Badge +63

@ClarkR Can you supply an MD5 hash of the file so we can check? Or scan the file on VirusTotal and post the link of the results.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
ClarkR
Rank
Userlevel 2

VirusTotal scan link ….

 

https://www.virustotal.com/gui/file/c079ecccb7fc05603bf4498bc15212ecff34a750b49b8a1c4dd0421989211ce6/detection

 

Please advise if anything further is needed, thank you.

Clark

My first computer in 1985, Vic 20.
TripleHelix
Rank
Userlevel 7
Badge +63

VirusTotal scan link ….

 

https://www.virustotal.com/gui/file/c079ecccb7fc05603bf4498bc15212ecff34a750b49b8a1c4dd0421989211ce6/detection

 

Please advise if anything further is needed, thank you.

Clark

Thanks it was marked good/safe Yesterday so you can remove from the Monitor list!

 

MD5
0904af476a8c4920e7e6312dff98d8e3

 

http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx

 

See here in Details: https://www.virustotal.com/gui/file/c079ecccb7fc05603bf4498bc15212ecff34a750b49b8a1c4dd0421989211ce6/details

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

Also after a re-scan on VirusTotal not detected by Webroot anymore!

 

https://www.virustotal.com/gui/file/c079ecccb7fc05603bf4498bc15212ecff34a750b49b8a1c4dd0421989211ce6?nocache=1

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
ClarkR
Rank
Userlevel 2

Sounds good, thanks for the assist, enjoy! 

My first computer in 1985, Vic 20.
TripleHelix
Rank
Userlevel 7
Badge +63

Sounds good, thanks for the assist, enjoy! 

You’re very welcome! 😉

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
ClarkR
Rank
Userlevel 2

Webroot has once again detected PrintDialog.exe as a trojan…

Virustotal scan link below …

Seems to trip after windows 11 Pro updates, had one yesterday and this morning it was flagged.

https://www.virustotal.com/gui/file/76c8f5c37529931b4e65c0f0d90b2c15ded2c42df6cc0d51c87ff592838d4c8e?nocache=1

 

Side Note. I’m on the Windows Insider program, Dev Channel in case that has any bearing on this.

My first computer in 1985, Vic 20.
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @ClarkR 

 

Yes I see and again contact Webroot support and tell them what you are doing because it’s affecting many other Webroot users as you can see in my screen shot! @DanP can you help out here as well?

 

 

 

Thanks and I even contacted Webroot support.

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
DanP
Rank
Userlevel 7
Badge +35

Hello @ClarkR, 

 

This has been corrected. It is always best to contact support for any false positives you see.

 

Thanks,

 

-Dan

Webroot Threat Research
TripleHelix
Rank
Userlevel 7
Badge +63

Thanks @DanP it’s much appreciated! Also not detected on VT anymore: https://www.virustotal.com/gui/file/76c8f5c37529931b4e65c0f0d90b2c15ded2c42df6cc0d51c87ff592838d4c8e?nocache=1

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @ClarkR 

 

I’m going to close this thread and if you see any False Positives please contact Webroot Support Directly and they will sort it out for you because your running the Windows Insider program, Dev Channel, 3 of Mods use to be Windows Insider MVP’s so we don’t run the insider builds anymore.

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
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