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Why wont my HP Pavilluon Windows 7 laptop let me install WR Secureanywhere?

  • 3 February 2024
  • 3 replies
  • 56 views
R
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Userlevel 1

I keep getting this error message and this is after a fresh reformat + reinstall of Windows 7. I can't find the picture of the error message either.  I'll keep looking.  It may be a virus in the bios preventing webroot from installing since this is a fresh install of windows 7 with hard drive reformat.  

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Best answer by ProTruckDriver 3 February 2024, 15:26

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3 replies

ProTruckDriver
Rank
Userlevel 7

Hello @Remodeller 

The best way to solve this problem is to contact Support. They have all the tools in solving this:

Support: https://www.webroot.com/us/en/about/contact-us

 

Business Support: https://www.webroot.com/us/en/business/support/contact

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Remodeller 

 

Can you try to install in Safe Mode with Networking to see if it will install?

 

https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot

If this doesn’t work then please contact Webroot support like @ProTruckDriver suggested!

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Remodeller 

 

Did you have any success and did you get it sorted?

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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