Why wont my HP Pavilluon Windows 7 laptop let me install WR Secureanywhere?

  • 3 February 2024
  • 3 replies

Userlevel 1

I keep getting this error message and this is after a fresh reformat + reinstall of Windows 7. I can't find the picture of the error message either.  I'll keep looking.  It may be a virus in the bios preventing webroot from installing since this is a fresh install of windows 7 with hard drive reformat.  


Best answer by ProTruckDriver 3 February 2024, 15:26

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3 replies

Userlevel 7

Hello @Remodeller 

The best way to solve this problem is to contact Support. They have all the tools in solving this:



Business Support:


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Userlevel 7
Badge +63

Hello @Remodeller 


Can you try to install in Safe Mode with Networking to see if it will install?


Please follow the steps below closely in terms of installing WSA on the target system/machine!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot

If this doesn’t work then please contact Webroot support like @ProTruckDriver suggested!



Userlevel 7
Badge +63

Hello @Remodeller 


Did you have any success and did you get it sorted?