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WRSkyClient.x64.exe

  • 11 April 2020
  • 8 replies
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I just notices this file and was unaware that this had been added to my Webroot folder.   Can any one tell me what this does or what it is for ?

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Best answer by TripleHelix 13 April 2020, 19:46

Hello @Joseph1973 

 

Yes they were added but not much info on them.

 

New files will be added in these locations:

C:\ProgramData\WRCore\CoreService

C:\ProgramData\WRCore\SkyClient\DB

C:\Program Files\Webroot\Components

C:\Program Files\Webroot\Core

C:\Windows\System32\drivers (WRCore.x64.sys)

And two new processes will run:

WRCoreService.x64.exe

WRSkyClient.x64.exe

There are no changes to the existing agent installation on your system.

 

Thank you to those who have confirmed receipt of the new files and processes to your systems.  

I’m not in a position to provide information about the new files and processes at this time.

I do recommend you let these new files and processes communicate in the same way you let the WSA agent itself communicate.

Thanks!

Brad

 

Thanks,

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8 replies

Userlevel 7

Hello @Joseph1973 

 

Yes they were added but not much info on them.

 

New files will be added in these locations:

C:\ProgramData\WRCore\CoreService

C:\ProgramData\WRCore\SkyClient\DB

C:\Program Files\Webroot\Components

C:\Program Files\Webroot\Core

C:\Windows\System32\drivers (WRCore.x64.sys)

And two new processes will run:

WRCoreService.x64.exe

WRSkyClient.x64.exe

There are no changes to the existing agent installation on your system.

 

Thank you to those who have confirmed receipt of the new files and processes to your systems.  

I’m not in a position to provide information about the new files and processes at this time.

I do recommend you let these new files and processes communicate in the same way you let the WSA agent itself communicate.

Thanks!

Brad

 

Thanks,

Badge +5

Triple Helix.  Thanks so much for your response.  I will do as you advised but will continue to monitor.

Thanks again !

Userlevel 7

You’re very welcome!

We have Webroot installed on more than 400 machines. All was working fine until few days ago. It seems that since an update, WRSkyClient process is running on some of our machines. We have regularly up to 100% usage on these machines as following:

https://uploads-us-west-2.insided.com/webroot-en/attachment/0345b2e6-dc15-42b9-8d44-c338b3aa6b05.png

 

The 100% CPU usage can stay for easily few minutres and occasionaly 30 minutes or more, practicly hanging the work on the PC meanwhile.

Can we disable this process from running on these machines and from installing on the other machines until this issue is resolved?

 

Another exemple after lauchung the Snip tool who took 30 second to run:

 

Userlevel 7

Hello @hani 

 

Personally I have not seen this so it’s best to Submit a Support Ticket and by the sounds of it you are a Business user or an MSP so you can contact Business Support via there Ticket System.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

@PVaddi  @BradW  @coscooper 

 

You can call as well: https://www.webroot.com/us/en/business/support/contact

 

HTH,

Userlevel 7

Just to add two others also have the same issue: https://community.webroot.com/community-101-2/webroot-using-90-cpu-343818

Userlevel 6
Badge +29

Hey All,

 

Here is a description of each of the new components

  • SkyClient is a new service used to communicate from the agent to our cloud backend. 
  • WRCoreService is a new companion service that provides the foundation for our modular architecture.   
  • WRCore.x64.sys secures inter-process communications and provides hash calculations.
  • Files in C:\ProgramData are shared across users.  This includes determination database and logs.
  • Files in C:\Program Files are the primary executables and libraries

    here is a description of each

    Cheers

Userlevel 7

Thanks @jhartnerd123 

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