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Login Problems

  • 20 February 2020
  • 6 replies
  • 149 views

Userlevel 2
Badge +3

Hello. I can’t seem to log in to my SecureAnywhere Console.  Apparantly I’ve enabled 2FA. But I don’t remember where the security code is sent. Its not going to any authenticator I have. (Google, Microsoft, Authy). Its not going to my email. I’ve tried resetting but its saying my security questions are wrong.

Could Webroot please help with this?

 

Thank You.

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Best answer by ProTruckDriver 20 February 2020, 14:49

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6 replies

Userlevel 7

Hello, @Overwhelmed32 This is a problem that Webroot Support would have to fix.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Userlevel 2
Badge +3

Thanks PTD, but when I goto support ticket, it takes me to an email field. I enter my email, then it takes me to the login screen. I try to log in, but it asks for an authentication code. And I dont know where its sending the authentication code to. Not Google or Authy of Microsoft or my email. I’m pretty much stuck.

I’m sure its a simple thing that I’m missing, but I haven’t logged in for a while.

Userlevel 7

@Overwhelmed32 let me ping our forum admin on this problem. Maybe they can look at the back end of your account to see what the problem is. @freydrew  @khumphrey 

Userlevel 2
Badge +3

Thank you...

Userlevel 7
Badge +19

@Overwhelmed32 ,

I’m sorry to hear you’re having difficulties with your security questions and 2FA. Our support team can do a manual reset for you. Since you can’t get through the e-mail process, the best option is probably calling them directly. They can be reached at 1-866-612-4227 

Please let me know if there’s anything else I can do to help. I wish I could look at your account directly, but that power rests solely in the support departments hands. 

 

Keep us up to date on how it goes!

-Keenan

Userlevel 2
Badge +3

Will do. Thanks Keenan

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