Hello. I can’t seem to log in to my SecureAnywhere Console. Apparantly I’ve enabled 2FA. But I don’t remember where the security code is sent. Its not going to any authenticator I have. (Google, Microsoft, Authy). Its not going to my email. I’ve tried resetting but its saying my security questions are wrong.
Could Webroot please help with this?
Best answer by ProTruckDriverView original
@Overwhelmed32 This is a problem that Webroot Support would have to fix.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks PTD, but when I goto support ticket, it takes me to an email field. I enter my email, then it takes me to the login screen. I try to log in, but it asks for an authentication code. And I dont know where its sending the authentication code to. Not Google or Authy of Microsoft or my email. I’m pretty much stuck.
I’m sure its a simple thing that I’m missing, but I haven’t logged in for a while.
I’m sorry to hear you’re having difficulties with your security questions and 2FA. Our support team can do a manual reset for you. Since you can’t get through the e-mail process, the best option is probably calling them directly. They can be reached at 1-866-612-4227
Please let me know if there’s anything else I can do to help. I wish I could look at your account directly, but that power rests solely in the support departments hands.
Keep us up to date on how it goes!
Will do. Thanks Keenan