Best answer by SsherjjView original
Webroot scan is not working.
I keep getting the message: First Scan not Complete, and the background color is blue. When I try to rescan it tells me that I have no internet connection, even though I can go to Safari and get to any website. The green Webroot logo in my menu displays a little blue dot on it.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Blue: means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Welcome to the Webroot Community.
May I add that you have a look at this Webroot help article. https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2581&