Best answer by JimMView original
Failure to login to iPad Mini
I have tried repeatedly to login with my iPad Mini. I am positive I am typing in the correct User Name and Password, but it continues to give me a Login Failure. I changed my password, I have uninstalled and re-installed the app/browser on the Mini and still no success.
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Did you set up your My Webroot Online Console? If not please do so if you did go in there and click on your email address at the top right of the page and click on account settings and make sure you have Mobile Security Console set to Access then with the same email and password that you used to get to your online console is the one's that you need to use and if you didn't have Mobiles set to access and you change to access give about 30 minutes to and hour then install your email and password and please reply back to let us know if it works! Also have a look at this KB article: https://community.webroot.com/t5/Webroot-Mobile-for-iOS/How-to-install-SecureWeb-and-SecureSync-on-iOS-devices/ta-p/5191#.UkheWxDVGN8
Thank you for your response. Yes, I have the online console set up. I already had mobile access set up. It is working fine with my Droid Bionic. I installed the software on the Mini through the iTunes store. I think my issue might be more fundamental. My keycode was expiring and I purchased another physical copy Webroot Complete with a new keycode. I installed the software over and added the new keycode. The old one shows expired and I can't find anyway to delete it. My Passwords on the online console says the keycode is expired and I cannot see any way to assign the new one to it. Clicking on Go to Passwords gives me a failure pop up. Two of my four PC's showed expired even though they are running Webroot fine. I tried deleting them in the online console which got rid of them, but they do not reappear even though they are working on the individual desktops. Sigh.