Access Control Setting on cell phone

  • 10 December 2017
  • 1 reply
  • 176 views

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I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on.
 
Thanks for your help. 

1 reply

Userlevel 7
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Hi @,
 
I'm sorry to hear you've had issues with our Android app.
 
Webroot will no longer use Android’s Accessibility service after the next app update, version 5.0.0.10759.  That means once your app is updated, this issue will no longer occur.
 
On devices like yours, Webroot used the Accessibility service to block any malicious or phishing sites when browsing in Chrome (and any other browser that comes pre-installed devices).  We are looking for other ways to provide this protection.  In the meantime, you can get the same website protection if you browse the internet using Webroot’s SecureWeb Browser app.  You can download this app from Google Play:
https://play.google.com/store/apps/details?id=com.webroot.secureweb&hl=en
 
Kind regards

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