At Any given time, webroot (I have the full mobile/internet protection package) is using over 50 percent of my battery. I'm using a Samsung Galaxy S4. Any ideas how to decrease the amount webroot uses or is this just something I have to live with. I've changed all native phone/android settings to minimize battery usage already.
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There should not be a significant drain on your resources from the SecureAnywhere app but there are a few things we can check for.
Please make sure you are on the latest definitions by tapping Security>Antivirus>Schedule>Force Definitions Update Now.
One great thing about the SecureAnywhere Complete protection on your mobile device is the included Battery Monitor. Please tap Identity & Privacy>App Inspector>Battery Monitor>Current Usage.
A screenshot of the Power Usage by App screen would help me investigate further.
You can contact Webroot by submitting a Support ticket Here as well to look at you log files and see what going on!
Thank you again for your help.
Thank you for your help Sherry.
Yep that's all I see too. Yes, I've checked all other battery-related usage settings I know of. My original question is still why does webroot show greater than 50 percent battery usage whenever I check with the phones native settings or android assistant settings?
Hi Sherry. First, I don't see that toolbar. Second, battery monitor is not displaying app usage. I will try the third option, go back into WSA and open a browser and search for App Inspector. I have the complete/premier version so that the battery monitor tool isn't working as it should is a concern.
Thank you again for your help.
My Android shows in Settings/Applications/Scroll to Webroot and it show I'm using 29.04MB.Have you gone to the Android Samsing site?
So I'm not sure why you are using 50%! That doesn't sound right and did you say you recently updated the WSA definitions? But maybe a clean reinstall would help?
Just thinking again since I don't have a Samsing.
Thanks again Sherry; you are very kind.
Let me know if you need help uninstalling and reinstalling WSA. It doesn't hurt except it's alittle time consuming! But please let us know how it goes and if this worked for your battery usage issues!
And no problem thats why we are here on the Forum is to help others and we all enjoy the rewards of doing just that!
See you soon hopefully with a solution!
Thanks again Sherry.
I don't understand how your product key changed? Did you want to contact Tech support? To get all tis sorted they are usually very quick. Are you using the WebrootSecure Browser?
Edit I'm sorry you must updated your subscription.. is that what you mean by now having 365 days left? Did the battery usage go back down to MBs?
I don't mean to pawn you off on technical support but I'm not sure if the reinstall worked correctly or not but Its important that the cache gets cleared first then uninistall, reboot and reinstall,Just encase here is a KB article to uninstall via install
I'm sure that you have tried everything and I appreciate that.
What do you think stevewiggin? I can get
Please let me know how you are doing with this if you decide to contact support. Ok?