I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.
When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.
Any idea who/how to get it working?
Alasdair
Best answer by TripleHelix
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+63
Hello
Yes Mobile devices will not show on the online account anymore for what ever reason and if it’s working well then your good to go! I had issue with the newest Mobile app update and see here as to what I did to fix it:
From the Google Play store: https://play.google.com/store/apps/details?id=com.webroot.wms
Go to your online Webroot account https://identity.webrootanywhere.com/v1/Account/login
Look here and I just checked and it found my device via Google Find My Device right at where I am.
Click on picture to see full size.
Thanks,
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