Best answer by SsherjjView original
webroot won't update definitions
When I try to update the definitions for my tablet, nothing happens.
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Welcome to the Community Forums.
Which OS are you using on your tablet? Android? And if so then which version of Webroot are you using; free or paid?
Please take a look at this post from one of our gurus
Even if that does not help there may be something else in the thread that may assist you.
So that me and Baldrick can advise and assist you here?
When you update the definitions, what error do you receive? Have you tried uninstalling and reinstalling Webroot? Have you taken a look atthis thread yet, which possibly contains information specific to your issue?
I would just like to add a link to the online user guides here and this section about about adjusting auto updates.
Your in excellent hands with Sherry and Baldrick
Thank you for letting us know. We appreciate your feedback!
Please come back often and share your experiences with us!
My keyboard desappeared when I needed to type, and sometimes the typed texts dropped by itself; I concern that somebody is editing my life and limiting my possibilities. I think, the acquitance with Russian president family gave the pretext for American government agent to abuse on his job; I cannot have my Human Rights because for military surgeon needs there was started war in Ukraine,.and political ambitions of American politicians made police officers of New Jersey violate privacy of my private life. I suspect that somebody just gain remote to droid root. Hiw can I be sue that everything is OK, and NO PROBLEMS anymore at all?!!
Great to have you here! So Sorry for your issues! May I also ask what kind of Droid device do you have? You just may need to do a Hard reset of your device. But please read the following!
First of all what version of WSA are you using on your Droid? Take a look at this thread Here and please look at this Knowledge Base article Here about forcing an update! And user guides Here and Here .
If you need to uninstall WSA following these instructions and then Clear Cache and reboot your device to reinstall WSA making sure you have the right mobile version as well. Write down your keycode for reference and install WSA for a clean install.
Also USaferWthDelusn, you may also want to Contact our free Technical Support Here and they might have you send some CatLogs from your device which can be downloaded form the Google Play Store Here . Technical Support will gladly help you!
I hope this isn't too confusing for you but we want to check all avenues in order to help you.
Please get back to us if you need further help in resolving your issues or to let us know how you are doing!
Good Luck! Don't worry since you have WSA on your device! We all are here to help you!;)
Here is some troubleshooting tips to try and I hope it helps. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Android-Mobile-Cell-Device-Forcing-an-UPDATE/ta-p/131942 please let us know how it goes!
To Uninstall Webroot from your Mobile device following these Instructions You can refer to KB article here as well, In your mobile device go to Settings/Phone adminstrators/uncheck SecureAnywhere.
For a clean reinstall I recommend uninstalling from WSA
Open Help in right hand corner of Webroot SecureAnywhere Mobile.
Enter your Webroot Password.
Sometimes its necessary to clean your browser cache before rebooting device. Here's our Knowledge Base Article Here
Reboot and Reinstall your Mobile Version provided from Google Play Store for Premier
Free Version of Webroot AV or
Webroot Complete Version Mobile
You can also obtain more her in the Knowlege Base
Please save your KEYCODE for reinstalling!
Follow this link HERE
Let us know if this doesn't work and you can issue a Support Ticket Here
Sorry for the inconvience but we appreciate your patience!
Have a Nice day!