How is that possible? Please help, I am unsure what I am doing wrong
Thanks
Best answer by MikeR
View originalActivating new key code
I just bought a renewal subscription for my PC, I went to "My Account" and clicked activate a new keycode. I placed the new key listed in the email sent to me and hit activate.. but received an error message saying the kay has expired.
How is that possible? Please help, I am unsure what I am doing wrong
Thanks
How is that possible? Please help, I am unsure what I am doing wrong
Thanks
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Userlevel 7
+56
Hello and Welcome to the Webroot Community!
Here are the links and if you need to do a clean reinstall!
Please follow the steps closely!
Thanks,
Daniel 😉
Here are the links and if you need to do a clean reinstall!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
Userlevel 7
+62
Hello badboy1636, There's numbers and letters and it should be 20 digits in the code.@ wrote:
How many numbers are in the code?
Let me know if this helped out or not..
EDIT: I don't believe the code would be on the receipt. Your best bet is to call Best Buy/Geek Squad and explain to them about the code being torn off and then you'll probably have to return the product for another Webroot.
Userlevel 7
+56
Hello and Welcome to the Webroot Community!@ wrote:
No where on the receipt has such numbers. Can the code be changed?
It's best to take it back to the store and get it replaced.
Keycode Example: SDRE-HD24-5656-GHT7-FFG4
Daniel 😉
Userlevel 6
Welcome to the community badboy1636!@ wrote:
I bought this today @bestbuy need a new code number. Thanks for your help
Hope you have contacted Best Buy as advised and resolved your keycode issue.
If you gave Best Buy your email address when you purchased your Webroot, they do send you an email with your keycode.
They can resolve it on the phone as well 1-800-433-5778, you will need your receipt.
Please do join us here in the community often and share your experiences!
Beth
Userlevel 7
+62
Welcome imlong37 to the Community Forum! :D@ wrote:
i CANNOT READ THE CODE FOR MY SOFTWEAR AS IT WAS FADED WHEN I TOOK THE LABEL OFF.
LAURA
Sorry for this inconvience. May I ask you where you purchased the WSA? If it was Best Buy or Walmart you can simply return for a replacement or if purchased by Best Buy you can call them 1-800-433-5778 and they can resolve this for you. But wherever you purchased it,do you have a receipt?
Regards
Userlevel 7
+62
Hello ROHIT,
Welcome to the Webroot Community,
All you need to do is call Best But and let them know you were unpacking your Webroot product and you tore the keycode and they can look up your keycode for you in there system. Do you have the receipt? You could also return the product for a new Webroot DVD. Call Geek Squad at 1-800-GeekSquad or call the store in your area and they can help you.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
All you need to do is call Best But and let them know you were unpacking your Webroot product and you tore the keycode and they can look up your keycode for you in there system. Do you have the receipt? You could also return the product for a new Webroot DVD. Call Geek Squad at 1-800-GeekSquad or call the store in your area and they can help you.
Hope this helps,
Kind Regards,
Userlevel 7
+62
Hello emma4889
Welcome to the Webroot Community,
May I ask where you purchased Webroot? Or Best Buy?
Your 20 Character Alphanumeric Keycode looks like this Example: SA69-AAAA-A783-DE78-XXXX
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.
If you purchased Webroot SecureAnywhere from Best Buy you can contact Best Buy at 1-800-433-5778 to request your keycode. Or you can find the keycode on the back of the Webroot box with a yellow sticker that you remove that will reveal your keycode.
Hope this helps?
Welcome to the Webroot Community,
May I ask where you purchased Webroot? Or Best Buy?
Your 20 Character Alphanumeric Keycode looks like this Example: SA69-AAAA-A783-DE78-XXXX
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.
If you purchased Webroot SecureAnywhere from Best Buy you can contact Best Buy at 1-800-433-5778 to request your keycode. Or you can find the keycode on the back of the Webroot box with a yellow sticker that you remove that will reveal your keycode.
Hope this helps?
Userlevel 7
Can you please Send me a Private Message with the new keycode and any email addresses you may have used so I can take a look for you?
Userlevel 7
Please let me know if you need further assistance, closing this thread out unless you need more help! 😉
I need a new key code,i took off the label it tore, now I caint make out the numbers and letters
Userlevel 7
+56
Was this a Best Buy purchase?@ wrote:
I need a new key code,i took off the label it tore, now I caint make out the numbers and letters
Userlevel 7
+62
Welcome badboy1636..Welcome to the Coummunity Forum. Hopefully we can set you up with some information. We need some more infor from you please!;)@ wrote:
I need a new key code,i took off the label it tore, now I caint make out the numbers and letters
You could call
1.800.Geeksquad if you Purchased from BestBuy!
Userlevel 7
Hi badboy1636
Welcome to the Community Forums.
If this was a Best Buy purchase then is the keycode not printed on your receipt?
Regards
Baldrick
Welcome to the Community Forums.
If this was a Best Buy purchase then is the keycode not printed on your receipt?
Regards
Baldrick
I bought this today @bestbuy need a new code number. Thanks for your help
Userlevel 7
+62
Thank You badboy1636 for letting us know! Please come back and browse the Community whenever you want to have fun and learn with us!:D@ wrote:
I bought this today @bestbuy need a new code number. Thanks for your help
How many numbers are the code.its shows group a b c 3 different codes
Userlevel 7
+62
Hi badboy there should be 20 digits of groups of 4.. Ok?:D@ wrote:
How many numbers are the code.its shows group a b c 3 different codes
How many numbers are in the code?
No where on the receipt has such numbers. Can the code be changed?
i CANNOT READ THE CODE FOR MY SOFTWEAR AS IT WAS FADED WHEN I TOOK THE LABEL OFF.
LAURA
LAURA
Userlevel 6
Welcome to the community!@ wrote:
i CANNOT READ THE CODE FOR MY SOFTWEAR AS IT WAS FADED WHEN I TOOK THE LABEL OFF.
LAURA
If you gave Best Buy your email at the time of purchase, they may have sent you an email with your jeycode. If you return to the store or call them, they will be able to get you your keycode.
Here is a link for Best Buy information. The number for Geek Squad is 1-800-433-5778
Please do come back often and share your experiences!
Beth
Userlevel 6
Hello lmlong37 and welcome to the community!@ wrote:
i CANNOT READ THE CODE FOR MY SOFTWEAR AS IT WAS FADED WHEN I TOOK THE LABEL OFF.
LAURA
If you gave Best Buy your email at the time of purchase, they may have sent you an email with your keycode.
If you return to the stor or call them, they will be able to hive you your keycode. Their number is 1-800-433-5778.
Here is a link to Best Buy/Geek Squad information
Please do come back often and share your experiences!
Beth
Userlevel 6
Hi Laura!@ wrote:
i CANNOT READ THE CODE FOR MY SOFTWEAR AS IT WAS FADED WHEN I TOOK THE LABEL OFF.
LAURA
Hmmmmn my post from about 8:30 seems to have disappeared!
So let me welcome you again!
Beth
HAI SOR,
I BROUGHT THIS@BESTBUY,I NEED A NEW CODE AS I WAS TRING TO TOOK OFF THE LABEL IT TORE,SO NOW I CAN'T SEE THE NUMBERS PROPERLY.PLZ HELP.
I BROUGHT THIS@BESTBUY,I NEED A NEW CODE AS I WAS TRING TO TOOK OFF THE LABEL IT TORE,SO NOW I CAN'T SEE THE NUMBERS PROPERLY.PLZ HELP.
REINSTALL
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