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Experiencing Slowdowns - Seeking Assistance

  • 27 January 2024
  • 2 replies
  • 95 views

I hope this post finds you well. Recently, I've noticed a slowdown in my system's performance, and I suspect it might be related to my Webroot antivirus software. I'm reaching out to the community to see if anyone else has experienced similar issues and if there are any known solutions.

Here are a few details about my setup:

  • Operating System: [Your OS]
  • Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024]
  • Other Security Software Installed: [If applicable]
  • Any Recent System Changes: [e.g., recent updates or installations]

The slowdowns occur during [specific activities], and I've already tried [list any troubleshooting steps you've taken].

If anyone has encountered similar issues or has suggestions on how to improve system performance, I would greatly appreciate your insights. Additionally, if there are any known compatibility issues or updates that could address this, please let me know.

Thank you in advance for your help, and I look forward to hearing from the knowledgeable members of the Webroot community.

Best regards,

Michael Jordy

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Best answer by TripleHelix 27 January 2024, 15:57

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2 replies

Userlevel 7
Badge +63

Hello @Michaeljordan56 

 

Your not making much sense?

 

Here are a few details about my setup:

  • Operating System: [Your OS]
  • Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024]
  • Other Security Software Installed: [If applicable]
  • Any Recent System Changes: [e.g., recent updates or installations]

What is your OS? Do you have any other Security Software installed?

 

If you system is running slow you can try a clean reinstall!

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Userlevel 7
Badge +63

If that doesn't solve your issue please contact Webroot Support!

 

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Thanks,

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