Solved

green check marks

  • 13 July 2019
  • 1 reply
  • 274 views

Badge +1
Why don't we have the green check marks when searching online? We got a new PC and was wondering what we could do to get the green check marks back like we used to have on the old PC.
icon

Best answer by TripleHelix 14 July 2019, 15:39

Hello @swanoffaith and Welcome to the Webroot Community!

May I ask what Browsers you are using? Also please try a clean reinstall of WSA

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings if it asks as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

Thanks,
View original

1 reply

Userlevel 7
Badge +55
Hello @swanoffaith and Welcome to the Webroot Community!

May I ask what Browsers you are using? Also please try a clean reinstall of WSA

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings if it asks as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

Thanks,

Reply