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How come webroot cannot detect the FBI virus before it hijacks my computer?

  • 17 March 2015
  • 2 replies
  • 22 views
S
How come webroot cannot detect the FBI virus before it hijacks my computer?   Why doesnt webroot detect and quarantine the FBI virus?  I thought webroot was top of the line virus protection.

2 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello and Welcome to the Webroot Community,
 
The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
 
Also please have a look at this Video to see how WSA protects your system if it misses a virus.
 
 
 
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Is it the one that shows up in  the Browser or one that shows up on the desktop? If it's the one in the Browser just clean out all the Browser's history and cookies and that should do it as it's not a real infection and install a good free Adblocker like Adblock Plus or uBlock for Firefox & Chrome but if it shows up after closing the Browser then do as Sherry suggested and Submit a Support Ticket!
 
https://addons.mozilla.org/en-US/firefox/addon/ublock/?src=ss
 
https://chrome.google.com/webstore/detail/ublock/cjpalhdlnbpafiamejdnhcphjbkeiagm/related?utm_source=chrome-app-launcher-info-dialog
 
Thanks,
 
Daniel ;)

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