Best answer by Rakanisheu RetiredView original
How do I turn off WSA completely rather than uninstall it please?
How do I turn off WSA completely so that I can use it "On Demand"? I've tried all day to solve this myself and must admit defeat. Could someone help me so that I don't have to uninstall WSA please? Every time I disable it, it comes back on. I get the same message from somewhere informing me that the WSA "console" is going to overrule me. It's a fantastic program and I love it as much as I did Prevx but it is slowing down my 'puter - I have to admit that. So I want to totally and permanently turn it off and use it "On Demand". Please, how do I do that? Since I am not technically inclined, I will need Instructions For Idiots or Directions For Dummies. Either one will do. Thank you in advance, Greta
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PLEASE post the solution in text form so everyone can benefit. I am SOOOO frustrated right now from having to bend over backwards just to ask for this answer.
Respectfully, I think that the point that Rakanisheu is trying to make is that the slowdown is very unlikely to be caused by WSA itself, something that I very much concur with given my experience of the base code & concept from back in Prevx3 days, etc., all the way up to the current version.
However, given that it is not impossible, despite what we think, that WSA is the cause he is offering to investigate and look to identify the actual cause...(i) to assist the user & (ii) in case it is due to WSA then so we have information to feed back to the development team so that can work to elivate the issue/improve WSA's performance in the specific circumstances.
If you are having the same issue and you believe that a slowdown is due to WSA then please log a Support Ticket with the details and I am sure that this will be investigated seriously. I have found that Webroot take performance issue very, very seriously.
If however you are just looking, for your convenience/preference, to run WSA "on-demand" in the true sense of the phrase...well, the bottom line is you cannot (should not need to) use WSA in that way, as had been advised previously. Unfortunately, if you want a true "on-demand" security app you will, sadly for us, need to look elsewhere.
Apologies if my response seems harsh but hopefully you will read it for what it is...honest, and trying to be helpful.
Have a peaceful weekend.
Please revert with result.
Just a bit of advice for your company:
The less obstacles you put in front of your users to get help, the easier it will be for them to use and enjoy your product. Trying to get a simple answer to a simple problem was like pulling teeth with no anesthesia.
Just a side note, I am not a Webroot employee. I am a volunteer who tries to help others as much as my time allows.
Tip: Webroot employees have green W in their nicknames.
If I can suggest please follow Roy's offer and send him your license key via private messages and he will gladly give you additional month to let you better evaluate WSA.