Key Code not working on Android Phone

  • 6 October 2013
  • 2 replies
  • 32 views

I have bought Webroot Secure anywhere Internet security complete it says on the box that it can be activated on 5 devices.  I have it on 2 currently, My wife's and my computer.  I am trying to activate it on my android phone and it comes up with an error saying that the code I entered is invalid could I have some help with this please.

2 replies

Userlevel 7
Badge +56
Hello dartharamith and Welcome to the Webroot Community Forums.

 

Have a look at thease 2 KB articles.

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812#.UlDnIhDVGN8

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300#.UlDn5BDVGN8

 

HTH,

 

TH
Userlevel 7
Darth,

It looks like the situation is that you've bought a new keycode but you were formerly using an old one, so we'll need to do an account move for you on this end.  If you can shoot me a private message with the new keycode, I will perform the account move for you.  I already found the old one by virtue of cross-referencing the email address you used to sign up to the community.

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