I think this is perhaps a false positive as I had run manual scans prior and had no threats detected until just today?
Best answer by Rakanisheu Retired
View originalBest answer by Rakanisheu Retired
View originalHello azayaka,@ wrote:
After installing the Microsoft Windows 8.1 updates this morning (KB3000850 and KB3011750), webroot reported msimg32.dll as infected by w32.rogue.gen.
I think this is perhaps a false positive as I had run manual scans prior and had no threats detected until just today?
Not for long. Please submit a Trouble Ticket ASAP. That will give Webroot Support a bit more information about this problem. It will likely not be very long before the file is whitelisted in the Cloud.@ wrote:
I had 4 Win 8.1 machines wth Webroot to which I applied KB3000850, and of these only one had no problem, though on it I had to override WSA's attempt to quarantine msimg32.dll. Of the others, two are hung at the login screen; I'll have to restore them from a Windows Home Sever backup, if I can. The last is usable but crippled by the missing msimg32.dll. It was a brand new computer unboxed days ago, barely used, so I think it's unlikely that it could have had an infection.
I think this may prove to be a big time problem for WSA users.
Hello kdcdq,@ wrote:
I' ve basically got two semi-bricked systems becasue Webroot apparently either blocked or quarantined Msimg32.dll, so now I get a Windows 8.1 message that this DLL is mssing; as a result, neither Webroot WSA Complete or AVG will run on either system.
Like a previous poster, I tried two different Windows restores and they both failed.
What am I supposed to do NOW???
Please go ahead and submit a Trouble Ticket to have Webroot Support take a look or provide additional suggestions/help.@ wrote:
Unfortunately your suggestion didn't work. When I bring up Windows 8.1 in Safe Mode, I still get the same message about the missing dll, so therefore I am unable to "unquarantine" Msimg32.dll.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.