Best answer by ProTruckDriverView original
my webroot is not scanning how do I fix it?
how do I fix my webroot - its not scanning?
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Welcome to the Community Forum,
Sorry to hear you are having problems with Webroot not scanning, Can you give me more details as has it been scanning all along and just stopped scanning? Is this A Windows OS or a Mac? Have you tried rebooting your computer and trying to scan again?
Please provide some more information so that I may help you!;)
If you have a Windows PC.. These instructions below could help if WSA isn't scanning.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Please try a Uninstall / Reinstall of Webroot:
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.