Knowledge Base

PC - Uninstallation Option Missing from Control Panel

PC - Uninstallation Option Missing from Control Panel

Show first post
This topic has been closed for comments

33 replies

I am hoping that someone can help me. I purchased a piece of software named LapLink PC Mover. When I started the software, it was recommended that I run Webroot Secure Anywhere on my machine. I let it do that. Since then I have uninstalled the original software and now I can't get rid of the Webroot software. Does anyone know how I can uninstall it? I have tried the "C:Program FilesWebrootWRSA.exe" –uninstall command in the Cortana Search window and in the Run window. Nothing seems to help. When I start my machine I get a User Control pop up asking for permission for Webroot to change the computer and it is in the system tray. Can anyone help me. 
 
I am running Windows 10 Pro 64-Bit OS.
Userlevel 7
Hi chembel
 
You should run the commandline option from a command prompt with elevated rights, i.e., right click on the Start button and from the context menu displayed select the Command Prompt (Admin) option, type the commandline in that window and press 'Enter'.
 
That should do the trick but if it does not then Open a Support Ticket and the Support Team will look into the issue for  you.
 
Regards, Baldrick
Thank you so much Baldrick!
 
That did the trick. 
Userlevel 7
Hi chembel
 
Glad to hear that. You are most welcome. Thanks for letting us know.
 
Regards, Baldrick
Could someone please email me the original article at [personal info removed by moderator]? When I click "view more" nothing happens. Thanks in advance. 
Userlevel 7

@JimM wrote:
It could happen that uninstallation options for SecureAnywhere could be missing from the Control Panel or Start menu. If you want to uninstall SecureAnywhere and are unable to do so because of the options are missing, here are some steps you can try to resolve the problem: Option 1: Ensure correct display settings

  1. Open the main interface.
  2. Click Settings, then choose Basic Configuration.
  3. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.
  4. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs. Then click Save All again.
  5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.
Option 2: If the method above does not work, you can run an uninstall command manually. Choose the correct instructions for your operating system. NOTE: Some users report that using "copy/paste will NOT work, so make sure you manually type the command please.For Windows XP:
  1. Click Start, then click Run. The Run box opens.
  2. Type the following into the Run box, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall
  3. Click OK.
  4. When prompted to uninstall, click Yes.
For Windows Vista and Windows 7:
  1. Open the Start menu by clicking the Start icon.
  2. Type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.
For Windows 8 & 8.1:
  1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.
  2. Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.
For Windows 10:
  1. Click the Search icon at the bottom of the screen in the Taskbar
  2. Type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall
  3. Press the Enter key on your keyboard.
  4. When prompted to uninstall, click Yes.
If neither of the methods above is successful, please repeat the steps in Windows Safe Mode.
Personally, I recommend opening the Command prompt (As Administrator) and entering the following (exactly as shown):
"C:\Program Files\Webroot\WRSA.exe" –uninstall


Hope this info helps,
BD

P.S. Thanks @Triple_Helix for the updated path. ;)

so is there a way to completely uninstall from windows 10?
Userlevel 7
Hi julianmireles
 
Yes, there is...if you read the instructions posted above under "For Windows 10:".
 
Regards, Baldrick

Cookie policy

We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

Accept cookies Cookie settings