Best answer by JoeJView original
Remove "permanently erase" context menu option
Hi I was wondering if it is possible to remove the "permanently erase with webroot" context menu option? 😃
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Have you tried doing a clean reinstall of WSA because you shouldn't have that in the AV only version? Uninstall reboot and download a fresh JoeJ the V.P. of Development.
We recently added a registry value to remove it - if you create a new DWORD value under HKLMSoftwareWRData (or on x64 - HKLMSoftwareWow6432NodeWRData) named NoRightClickErase with a value of 1, you will no longer receive the right click menu for erasing files.
With the last version of Webroot "Antivirus" I believe you could uncheck this option and it would stay in place until the next update from the cloud which would overwrite the selected option. in the latest version of Webroot "Antivirus" I do not see that option in the menus.
Can Webroot not come up with a simple solution to solve this without editing the registry? Some people share a computer within the family, etc, and the primary user may not want someone having such easy access to permanently deleting a file. Editing the registry is not a good option for your typical PC user.
WSA > Advanced Settings > Secure Erase
Unfortunately Webroot still needs to work out some flaws in the usability of its interface (especially when it comes to the Secure Erase and System Optimizer features), but the option is there.
Sorry my mistake yes you could remove the context menu items like Scan with Webroot in the 2013 version and it's not in the 2014 versions.
In the current version of Webroot "Antivirus", the "Permanently erase with Webroot" shows up in the contect menu, even if it is not supposed to be a feature. They are aware of the issue.
If I am missing something, please elaborate.
Yep, you and
You know, i guess I should get away from the computer as I thought JoeJ had posted on here and I was sending to him. (insert stupid icon)
It is a known issue. Even some of the Webroot tech support staff have been stumped. In fact, one that probably should not have been messing with my registry this summer (first guy). The second knew what he was doing and quickly solved the issue.
Yes, it works. Just deleted a file. Webroot support went onto my computer and made a change to the registry (last version, 2013, I think). Just loaded latest version on family member computer and we do not want it on there and I assume the only solution still is to edit the registry. A lot of people do not have the technical skills or time to do that. THey just want to install, adjust the settings and move on to the next thing in life.
I'm wondering if they decided that was the fix (from 2013 to 2014) ... just don't have it as an option anymore to remove it from context menu.
Thanks! While that would not work great for me as I use the scan feature occasionally, for the purpose of the family member laptop that I just installed on, this will work. I'm not sure how someone without CCleaner gets this job done; I guess install CCleaner 🙂.
Again thanks, that was very helpful.
Glad to help.Hopefully, the setting will be put back in soon, so it will be easier to set it as one desires. Tom
Having read through this thread a couple of observations, if I may?
First, have you contributed/posted what you are suggesting (which is a good idea, BTW) to the Ideas Exchange (see top of this page for link in case you missed it)? This is a good way to make a suggestion know in the Community, to garner other members view & support & to track what is happening with a suggestion, etc. If you have not yet done so then I heartily recommend that you do. If you already have then apologies. ;)
Second, if you wish to attract the attention of a forum member due to mentioning them in a post, when they might not already be subscribed to the thread, you can prefix their username with an "@" and that should send them a message to that effect; for example: , and now you should get not only a notificaiton of a reply but a separate one indicating a mention. Again, if you now all of this then my apologies...I was intending to be helpful not condesending, etc.
No problem at all. Glad to be of help where I can...and whilst I have been a little longer than you (but not as long as some of our guru bretheren 😉 and they know who they are) I am still learning every time I visit the Community...that is why it is such a great place. :D
Hopefully we are all here to help each other how ever much each of us knows or does not know...so keep up with the pitching in. Look forward to bumping into you (not literally, of course) in the future. :D
All the best