2nd question: why isn't WebRoot kicking this virus out?
Thank You
Mike
Best answer by uncledaddy
View originalBest answer by uncledaddy
View originalYou will not lose any of your paid months.@ wrote:
Question........................ I have some form of sophisticated virus which is knocking out my audio. WebRoot doesn't detect it and therefore won't eliminate it. My only soloution may be a full reboot. Question: If I do have to reboot, how do I re-install WebRoot without losing the months I have already paid for.?
2nd question: why isn't WebRoot kicking this virus out?
Thank You
Mike
Thanks for updating us!@ wrote:
Thank you. It may not be a virus. I have heard from a 3rd pc user now, who is on windows 8, has the same glitch and thinks it has to do with the most recent windows updates. I am in the process of troubleshooting and am leary of a reboot. However, if a reboot is what it takes, so be it.
Thanks for the info regarding a webroot reinstall.
Mike
Thank you MIke for letting us know!@ wrote:
This is the solutuion to the windows 8 audio glitch.
Did it happen after the most recent Windows update (around 7/10)? If so, the update KB2962407 may have been causing the problem. I fixed it by uninstalling this particular update. Details can be found here:
http://www.eightforums.com/sound-audio/49684-no-sound-device-being-used-another-application-7.html
I thought it had to do with the recent updates, but didn't know which update. "Bran" found the culprit.
Mike
@ wrote:
Thank you Beth. I need to visit this board more often and learn some things. Most of my pc/online experience was with the now defunct MSNTV. This ASUS Sonic Master with wifi has been wonderful, but so much to learn.
Mike
Mike, browse around the community, you will find a lot of info here.
If you need help with anything else, let us know.
Beth
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