This may be a duplicate post. I tried posting a few minutes ago, but it didn't show up so I'm trying again . . .
I just moved to Webroot AV a few days ago. It's loaded on a Windows 7 desktop computer with a hard-wired modem (no router, no wi-fi), I'm the only one that has access to the computer, and everything was fine with the initial install. This morning I went to look at the Program files in C: drive (WRSA.exe), but could not open the files. I made sure any of the 'protect against process termination' or 'protect against process tampering' etc. options were unchecked in the Webroot dashboard. I went back to WRSA.exe and tried 'Run as Administrator', went to Properties ---> Security ---> and made sure 'Full control' access was enabled, but nothing worked.
At that point I uninstalled Webroot from the computer and reinstalled it. This time I unchecked the self-defense box (can't remember the exact wording) that's located under 'Installation Options' when loading the software. I cleared cookies and cache, then shut down the computer for a couple of hours. Fired up the computer with the modem unplugged (read: no Internet access), went through all the steps outlined above but still could not access the WRSA.exe files.
What am I missing?
Thanks for your help.
Best answer by Ssherjj
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