I have multiple agents installed on users computers in my company. I do have an access to control panel and I can see agents over there but when I send a command to them and check if this command was executed in logs it says “elaspsed”. Is this because the service already expired and I am not able to communicate with agents anymore?
I have read multiple threads on it and none of them solved my problem.
I tried to manually uninstall agents. Most of computers run on windows 10.
With CMD method “ WRSA.exe -uninstall” I get the prompt “do you really want to unistall ...” but nothing happens after it.
I tired to unistal via control panel it also did not work
Unfortunately running computers in safe mode is impossible because they have bitlocker installed and I do not have keys anymore.
How do I unistall it via control panel without subscription?
Is there any other way to unistall it ?
PS. Diffrent computers have diffrent versions of webroot installed
I will greatly appreciate any advice