Best answer by RetiredTripleHelixView original
WSA Antivirus not recognised
After getting my laptop back from being cleaned, (a full valet) the 'KNOWHOW Computer Checkup report' states that no Antivirus has been detected although I have Secure Anywhere Antivirus installed and is displaying the 'green tick' and that I have 231 days subscription left. Can anyone tell me why it should say this?
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If using Windows 7, go to Control Panel => System & Security => Action Centre, and look under Security to see what virus protection is turned on.
In my case, it tells me virus protection is on, and that WSA is on.
If using Windows 8, I'm not familiar as to where these settings are. Hopefully, someone else can advise.
That does sometimes happen, and I am really not sure why. There may be another better way to fix it but often a uninstall/reinstall of Webroot will convince Windows that you really ARE protected 🙂
Also here is the Online Helpfile for the new 2014 version: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#OpeningPage.htm
Looks like PC Knowhow could be misreading the info.
PS: I thought the issue was with PC Knowhow's report of saying there's no AV installed, and nothing to do with the Action Centre.
You all gave me some great advice and guidance on how to go about uninstalling and installing again. It took me a while cos I was nervous about doing it but it worked a treat and Windows has now accepted that WSA Antivirus is indeed installed and everything is hunky dorey again!
Once again, thanks, luv ya'! 😃