Today I installed Shadow Defender version 188.8.131.526 on my father's computer. He has Windows Vista 32 bit on his PC. I then tried to access SD's UI by double clicking on the tray icon. I discovered that each time I double clicked on SD's tray icon that the UI would briefly appear, and close on its own just as soon as it appeared. I tried disabling UAC first, and found that this did nothing to resolve the issue. I tried to access it from Windows start menu, and the UI would still close as soon as it appeared. Next I shut down WSA (Webroot Secure Anywhere), and then opened Shadow Defender's UI by double clicking the tray icon. The UI stayed opened as expected, and no longer closed. I opened SD's UI multiple times while WSA was shut down, and had no further issue with SD's UI closing. I then opened Window's task manager to see that DefenderDaemon.exe was running in the background. I then enabled WSA, and DefenderDaemon.exe continued to run with no visible problems. I then double clicked SD's tray icon, and saw that Defender.exe loaded very briefly before being killed by WSA.
I accessed process management from within WSA where it gives an option to Allow, Monitor, Block a process, but Defender.exe was not listed in the list. Only DefenderDaemon.exe was listed so I don't see how to whitelist or set an exception for Defender.exe. WSA is also blocking Shadow Defender's Website, and classifying it as malware. I'm going to post this over at Webroots forum so they can hopefully fix this issue. They should be able to make a quick fix for this. Is anyone else running the two together right now, and what OS are your running? Have you noticed any issues when running the two together? I hope my post doesn't sound too confusing! Sorry, I have a headache tonight, and am struggling a bit. If anything I have said is a bit confusing then let me know, and I will try to explain it better. Btw.. I'm looking forward to seeing what Tony's been working on!
Here is the link for the post over at Shadow Defender's forum http://shadowdefenderforum.com/index.php?topic=42.msg283#msg283
Best answer by cutting_edgetechView original
Have you filed a Trouble Ticket? That is the best way to report something that might need Whitelisted.
I have no issue with that version of SD & WSA but I did notice that a few files are marked unknown. Nothing is being blocked under active proccesses.
Some legitimate files are not included in this log
[u] c:program filesshadow defendercommit.exe [MD5: 1EBBFD2A01F39FA562E9710946186BC6] [Flags: 00081000.3572]
[u] c:program filesshadow defendershellext.dll [MD5: 55D2BF42167A4640B925CBE8C85F611E] [Flags: 00081000.3571]
[u] c:program filesshadow defenderuninstall.exe [MD5: 17E61431AD5144B7867D1C01368A144D] [Flags: 00081000.3565]
[u] c:windowssystem32driversdiskpt.sys [MD5: 6724BFB88CBF21D95B37D25AAD844667] [Flags: 00081000.3567]
[u] c:program filesshadow defendercmdtool.exe [MD5: 0A26AA8AE8FCE752694EF989FADB56BE] [Flags: 00081000.3568]
I will contact support to get these files whitelisted.
EDIT: I should say that I have it on Win 7 32bit.
OK I am finished whitelisting, see if that helps. I would also like you to run a deep scan too.
Open the Webroot Software:
1. Click PC Security in the top tab of the Webroot Secure Anywhere window.
2. Open the Scan tab.
3. Click the Custom Scan link.
4. The default scan option is "Deep". Click Scan.
This will start a Deep Scan of your system.
Note: If you are a Best Buy subscription customer who has stumbled across this topic looking for the installer, don't use this one. Instead, use this one: http://updates.webroot.com/downloads/WRInstallBestBuy.exe
Psssst. Anytime you want the current installer, just look below at my signature area. 🙂