i am f*g furious with your site and all your dysfunctional processes.
And i am HERE because your bloody site makes it impossible to 1. login, or 2. authenticate, or, 3. even open a Support Ticket!!!!
The initial problem is that my old email of some 20 years use is now defunct as of 18/09 (sad story)
THAT WOULD NOT BE A PROBLEM IF YOU DESIGNED YOUR SYSTEM WITH SOME OTHER AUTHENTICATION OPTIONS THAN - ONLY - AN EMAIL ADDRESS THAT DOES.NOT.WORK!!!
Does it ever OCCUR to you that most people change their email addresses precisely because their OLD EMAIL ADDRESS DOES.NOT.WORK??????
Otherwise people are VERY reluctant to EVER change their email address, because then, like me, they would have to workout and to try and update their email contact details on any unknown number of contacts. in my case, HUNDREDS !!!!!
And so many completely stupid sites like yours make it very difficult and time-consuming, or in YOUR case, impossible!!
Because of such stupidity and arrogance that is now, completely unnecessarily, causing me huge wasted time, effort and stress,, i am really really really tempted NOT to renew my Webroot licence/s that i have had for some TWENTY YEARS!!!
YOUR LOGIN OPTIONS AND YOUR SUPPORT TICKET OPTIONS ALL GO AROUND IN A BIG USELESS STUPID CIRCLE - AND EVERY SINGLE ONE COMES BACK TO SENDING VERIFICATION EMAILS TO MY OLD DEFUNCT EMAIL ADDRESS.
At one point, in your forms/pages, you mention a so-called option of “using a different email address (which would be ‘nice!) … but does it actually DO that????. DOES IT F*K!
It just goes back to same old email address option.
And try to open a Support Ticket … and no prizes for guessing what happens - a verification process that insists on ONLY using the old email address!!!!
Do you d*heads EVER think about your Customers who have a problem with their login OR their email address?????
HOW DO THEY F*G CONTACT YOU?????
(And another thing. i cannot even cut & paste my Licence Key from the WR User Panel - because it is ‘blocked’ from copying, so i have to go and try and find my licence somewhere so i can copy.)
And guess what i find??????
my WR licence doe NOT expire until 14/02/2024; and these are spam marketing reminders you send out when the licence is not even close to expiring
so pissed off with WR & the whole thing
PS And now i see that this form has NO way to upload any screenshots or documents. So Just more of your dysfunctionality.