So I bought a new PC from BestBuy a couple years ago. At the time they offered a WebRoot Secure Anywhere Internet Security for just $10 extra. I said sure why not. I never got to use it because I still has a subscription to Kaspersky.
My current AV subscription is ending and I was going to purchase WebRoot based on reviews and I remembered I had this CD case in computer desk draw still sealed and never used. I downloaded WebRoot from the link inside CD case and entered the key, and it says its expired. I never used the key or ever installed Webroot.
I looked all over the case to see if it says “this product must be used by X date” but there is nothing. I just spent 30 minutes waiting for BestBuy support and then it said “agent ended chat” after I explained. I had to wait again another 20 minutes and after talking to agent for 5 minutes and getting no answer they signed off.
I should get my 1 year subscription if I paid for it.
Best answer by khumphrey
It’s very likely that our sales team cannot do anything in this scenario. You will have to work with BestBuy to get them to honor the unused key code.