In My Account on line, Security tab, it shows the devices protected under a given Keycode. For each, it shows the actual Device Name of that device. There is a pencil icon, which allows me to change that to a more convenient name (it shows the actual name, in smaller letters, below that). However, it then changes the name back to the default (i.e.: actual name of device). How do I prevent it from changing the name back?
Best answer by ProTruckDriver
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Hello
When you changed the name, did you hit the “Saved” button after changing the name? If you did and it still goes back to the default name, I would contact Support because there is probably a problem on the back end of your account. I changed my name from Davids to David and it worked. (see below)
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks, David.
Everything you show is consistent with what I get - as far as it goes. However, if I then leave that page, and then come back to it, it reverts to the original name. (Sorry for not being clearer in my original post.)
+63
Hey
From the current old online console! Also on a Windows system you would need to change the name in Windows first then it should show up on the online console.
With a Mac I don’t know?
Thanks,
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