Question

How to add a New Product keycode on Management Console

  • 11 April 2022
  • 7 replies
  • 154 views

Userlevel 1

Hi,

I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!


Any ideas how to add a new keycode in the same console?

Thank you all in advance!


7 replies

Userlevel 7
Badge +22

I am wondering if this is related to my disappearance of my keycodes, and WSA on my MAC saying waiting for license? It seems to be working again though. 

I noticed this too - I can no longer add a new keycode which is really annoying!  I reached out to support who said they are aware but no timescale on fixing it!!

Userlevel 1
Badge +1

Since today, I am also trying to figure out the way to add my new keycode to my console, and haven’t yet found out. Any news on this?

Userlevel 2

Any resolution to this problem?  I have a new Keycode to add to my console.  A month is more than enough time to fix this problem.

Userlevel 7
Badge +63

Yes I’m seeing the same issue so it’s best if we all contact support and tell them! I just did! @TylerM 

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Userlevel 2

Yes I’m seeing the same issue so it’s best if we all contact support and tell them!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Support doesn’t answer the phone.  They don’t care about their customers.

Userlevel 7
Badge +63

Yes I’m seeing the same issue so it’s best if we all contact support and tell them!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Support doesn’t answer the phone.  They don’t care about their customers.

I sent a Support Ticket with the link to this Thread!

 

Click on picture to see full size!

 

 

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