How to fix issues identified by Webfoot

  • 5 May 2016
  • 8 replies
  • 1934 views

New to Webroot and new to Mac. Webroot System Analyzer identifies problems...ie:Time Machine Backup not enabled, high amount of RAM used by processes, large number of open files, firewall disabled, Gatekeeper disabled.
 
How do I fix these things? Prior to Webroot I used Iobit and it fixed problems automatically or guided me through the process. I don't seem to have this option on Webroot. What do I do?

8 replies

Userlevel 7
Hi caseyandbabe
 
Welcome to the Community Forums.
 
When yo say that you cannot register your keycode is it that you have purchased a new subscription and want to 'activate'/use the new keycode.
 
Please advise as if that is indeed the case and you are a WRSA Complete version user then there are a few things that you need to be aware of before activating the new keycode, so please advise back on this and then we can guide you through.
 
Regards, Baldrick
I cannot regester my key code.
Userlevel 7
Badge +62
Thank you Devin! Much appreciated. 😉
Userlevel 7
So the system analyzer is more a suggested running and not as much a guideline.  even on my system it will show issues but it doesnt have any real performance difference.  I wouldnt wouldnt worry, your system will likely show these same things quite a bit do to the way WSA and OSX run.  here is what mine looks like:

Userlevel 7
Badge +62
Hi Sunny1,
 
Well I have not run into this issue. I would say if the Mac HDD is ok and the First Aid was successful then I wouldn't be concerned. I do not know how to determine what Webroot claims to have as "unresolved issues exist".
 
Let me ping our Mac Threat Reseacher and see if he can help us with this. ? can you assist?
 
The Mac PC User Guide http://live.webrootanywhere.com/content/1340/Running-System-Optimizer does not offer any further information concerning the results of such information.
 
You could Submit a Support Ticket and they can advise you about more about this. This is a free service with a Webroot subscription.
 
Sorry I could not be of more help.
    
Thank you.
 
Another question:
 
I ran the 'Verify Disk' utility. It indicated that 'unresolved issues exist'. I clicked 'Repair Disk' which took me to the First Aid function. I ran that, then re-ran Verify Disk and it says I still have unresolved issues. How do I find out what the unresolved issues are and what I should do about them?
 


 
 
 
 
 
 


 
 
Userlevel 7
Badge +62
Hello Sunny1,
 
Welcome to the Webroot Community,
 
System Analyzer is just a baseline tool and not really designed to be an indepth performance analysis tool.
 
Please have a look here at the Mac PC User Guide.
 
To turn on your Firewall please follow below:
 
Firewall: open System Preferences: I have mine located in the Dock. And you can look in LaunchPad too.
 


 


 
The Mac GateKeeper:
 
Gatekeeper options are found in Apple menu > System Preferences… > Security & Privacy > General tab under the header "Allow applications downloaded from:"
 


 
By default I have read that the Maximum by default, the maximum number of files that Mac OS X can open is set to 12,288 and the maximum number of files a given process can open is 10,240. I believe depending on what Mac OS you are running.
 
Please have a look at what the Webroot System Analyzer shows for me on my Mac.
 


 
 


 
You can use the System Optimizer to help clean up temporay files.
 
Hope this helps?
 
Userlevel 7
Hi Sunny1
 
Welcome to the Community Forums.
 
One for or resident Mac Expert/Guru ? methinks...:D
 
Regards, Baldrick

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