Knowledge Base

Incompatibility Messages Regarding Webroot from Third Party Antivirus Programs

  • 4 January 2013
  • 5 replies
  • 222 views

Userlevel 7
  • Retired Webrooter
  • 1581 replies

Question

I was trying to install another antivirus program along with Webroot, and it says Webroot is incompatible and that I should remove it.  Should I remove Webroot?  Is it really incompatible?

Answer

You do not need to remove Webroot when installing another antivirus program.  Although it has historically been the case that multiple antivirus systems would not work properly alongside each other, Webroot is an exception to that rule.  Our software is designed with compatibility at its core, and it will work properly alongside any other antivirus program we are aware of.  If you do experience any compatibility problems, please contact our support team, and we will investigate. Messages received during another antivirus program's installation routines stating that Webroot is incompatible are incorrect.

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5 replies

I need to know how to remove McAfee and just run Webroot.
Userlevel 7
Badge +62
Hello pvanecek,
 
Welcome to the Webroot Community,
 
Please go here for information to remove McAfee.
McAfee  Download and Instructions

  •  This covers a variety of products
Hope this helps?
Thanx, I'll give it a shot!
 
Userlevel 7
Badge +62
Your welcome! If you have any issues then please give us a holler.:D
Userlevel 7
Badge +62
@ Please have a look at this KB Article as well. https://community.webroot.com/t5/Techie-KB/3rd-Party-Software-Removal-Tools/ta-p/204388