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issues in 8.0.2.127

  • 28 April 2013
  • 5 replies
  • 38 views
M
Rank
Hi,
 
For some reason, after install webroot SecureAnywhere Complete 8.0.2.127, in some occasions disk highest active time is in 100%, and in monitor resourse monitor - tab disk -> graphs show for time lapse 1MB/sec constant.
 
This happens when, use internet connection.
 
- Join to some website
- Join to game LOL
- Other actions that use inet.
 
Any suggestion?
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Best answer by microz 4 May 2013, 01:01

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5 replies

shorTcircuiT
Rank
Userlevel 7
Hello microz and welcome to the Webroot Community!
 
I am guessing that those times are when WSA is running a full scan.  Usually scans take only a few minutes (The average scan time on my older slower laptop is 3.1 minutes)  If you think that WSA is responsible for the high resource usage, and that it is NOT the result of a scan running, you might want to Submit A Trouble Ticket 
M
Rank
i not execute full scan. But example, now can repeat error when load video of youtube.
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello microz and Welcome to the Webroot Community Forums.
 
Please Submit a Support Ticket as David asked to get further help as the online support can gather logs and fine out what's causing your issues.
 
Thanks,
 
TH
JimM
Userlevel 7
microz, were you able to put in a support case, and was your issue resolved? Please let us know. Thanks!
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
M
Rank
Yes, resolved, is a problem of chrome, apparently was a coincidence just when I installed webroot :)
 
Thanks!
Eduardo

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