I purchased WSA Complete on 26th Dec 2013. My new product does not show safe searches (green ticks etc) in either IE11 or Google, nor does the filter extension appear in IE11 add-ons. Do I have to wait for the key to be updated on Webroot`s database before I get this (like in my old WSA Antivirus)? If so, how long does it take, as it could be a security issue as regards my children browsing the internet? Also, WSA Complete comes with a Toolbar. Does the Toolbar only deal with password management? I prefer to type in passwords so have disabled this. Or does it do more? Any advice greatly appreciated as it`s all new to me. Last point (for any webroot staff). I`ve changed my avatar pic once. Can I change it again, or are you only allowed the one change?
Merry Xmas and a Happy New Year to all
Best answer by Baldrick 31 December 2013, 00:16
Yes as they are still rolling the New Web Shield out slowly the time frame I don't think anyone can say as some and including a couple of my other keycodes have not received the New Web Shield the last I heard about 10 million users have the new Web Shield out of over 30 million users. Yes the toolbar is for the Password Management also you have Back Up & Sync that you can use also. And your Avatar you should be able to change it any time you want and to what you want that is appropriate for public forums.
Can confirm what Daniel advises (not that I really need to, of course ;)). I swap regularly between versions, using the same key code, and once the extensions appeared, they have always been there.
Would definitively give it a go.
So to go back to my original question, do I have to wait until it gets rolled out again?
That does seem strange...and have not heard of that happening,,,at least not so far. So I would suggest that you submit a Support Ticket and let Support look at your particular case...unless Daniel's much greater experience can be brought to bear as to possible causes, etc.
If it does not Sync Up after a reasonable period may I suggest that you look at this KB artcile that may help you do so manually:
and then open that Support Ticket (Open a Support Ticket) giving all the details, and let the Support Team take a look.
If yo do and they manage to identify/sort the issue then please post back with details as it may well be useful if another Community Member has the same issue in the future. :D
Can you go to the WRData Folder location and open up and look for PKG Folder and look in there to see if you have these Folders & Files?
Please follow Baldrick's steps first to get your PC to show up in the Online Console and then you can confirm the files below.
Unfortunately the PKG Folder in my WRData Folder does not show any of the folders that you show in your illustration. All that is showing is the Vistax86 folder with the wrlft.dll file inside.
Now the New Web Shield it looks like you lost it but to be sure you can contact support and ask them to check and even if they could put you back on the new Web Shield channel with your current keycode?
Thanks for all the help about getting my PC back in the console.