password file only partially opens

  • 24 October 2015
  • 3 replies
  • 1282 views

After I've successfully logged into the password manager, the green progress bar gets stuck about 3/4 of the way to loading my usernames and passwords. 

3 replies

Userlevel 7
Hi barius0704
 
Welcome to the Community Forums.
 
May check as to whether this is when you go into the password details via the browser toolbar icon or when in the online web console?
 
Regards, Baldrick
Userlevel 7
Hi rickfitch
 
Welcome to the Community Forums.
 
Apologies as it looks like you post has been overlooked. :(
 
From what you are describing I believe that you are trying to access your passwords via the online web console?
 
If that is the case then I would wait a while (which you would have done since Wednesday) and try accessing again, if you have not already, as sometimes this is due to a glitch in the back office systems.
 
If you are still getting the issue then I would recommend that you Open a Support Ticket, to let the Support Team know so that they can investigate said back office systems, etc., for the cause of the issue.
 
Hope that helps?
 
Regards, Baldrick
password manager opens with a frozen progress bar and screen greyed out after importing passwords from KeePass

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