Edit - By the way, I bought current version at webroot for $29.99 yet the renewel is showing me $70 plus. I can purchase again at webroot for $29.00 as i just added it to my cart yet im concerned there would be a license issue or a renewel issue plugging in new code to my current. My current keycode is being used on 5 systems so im confused on how to handle this. Anyhelp is appreciated.
Best answer by JamesGView original
If that is the case then I can advise:
(i) again there is no need to download as the is only one installer and it is the key code when entered that defines which features you have subscribed to, and
(ii) to enter a new keycode you just click on the gear/cog symbol to the right of 'My Account' in the main application panel, and that should open up a new panel with a place to enter the keycode, with a button marked 'Activate' below it...which you press to activate the newly enter keycode.
(i) do not enter the new keycode until the current one has expired because if you have any time on the old one that will continue to run down even though you have activated the new one, and so you would effectively "lose" the time still left on the old one. And
(ii) if you currently use either Internet Security Plus or Complete versions and the Password Manager and or the Back up and Sync features, then moving to a new keycode will mean that you can no longer access your data stored against the old keycode...so if this is the case you will need to Open a Support Ticket and ask the Support Team to transfer the date from current to new keycode, once you have activated the latter...you have about 30 days to do that before the data is deleted.
I hope that answers the questions/explains what you are seeing and what to do to resolve the issues? If not then please come back and advise further as to what you need help with.
Sorry another question. When I get the new license and enter it into the existing will i lose the password data at that point (meaning accessible). That would not be desirable outcome. How can this be done seamessly so all works when i plug in new code?... Thank you so very much Baldrick.
You can of course purchase for the $29.99 as you did back then, Open a Support Ticket providing current and new keycodes and they should be able to transfer the days from the new code to the current code. I say they should as they have in the past.
Yes, if you activate the new license, i.e., enter it into WSA, then you will lose access to the password data as it is keyed on amongst otherthing...keycode, but you will not 'lose' it as it is still attached to the current keycode, and will be retained for up to 30 days after expiry of the keycode it is attached to.
So the best approach is (i) what I have described above, i.e., no change of keycode but rather adding of the days from the new to the current...that is about as seamless as it gets, or (ii) enter & activate the new keycode and then ask Support to move the password date from now old keycode to new keycode...not so seamless as you will be waiting on Support to action the request.
So I would go with option (i) and if they won't do that for you then go to option (ii).
Either way do let us know how it turns out for you.
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So i called back and i guess everyone that can handle this is out till monday. i was hopeing they could handle this via the support ticket as im back to work monday and getting a chance to call is very difficult. today i had off. Anwyays i hope this can be taken care of via the support ticket as i supplied the new order keycode and invoice number and asked to please add the tiem to my current Keycode #. Hope this works out as believed.
Have a great weekend guys.
Thanks for letting us know.
As Nic might say 'no worries'...that is what the Community is here for, and as you say hopefully Nic can weave his magic for you.
Do keep us posted as to what transpires whatever the outcome.
Nic is currently out of the office today for SpiceCorps in California. However, if you would PM me both your new and old keycode I would be happy to do this for you.
Have a great day!
You will see the days updated after running a scan.