At work I'm using Vista pro 32 bits and IE9 + Chrome + Firefox. With all these browsers I can use "Sign In" with French language.
At home I'm using Windows 10 and only IE11, but it's impossible for me to use "Sign In" with French language. I have selected the French language and then restart my PC but "Sign In" language is always English.
Is it an issue?
Best answer by AsklepiosView original
Once you have a ticket open, then I can make sure to check in with the escalations team to make sure they've received it.
I am NOT able to reproduce this, in case you were wondering why I have not attempted to do so. I have a "beta version", and it works just a bit differently, so my results would be invalid. :(
The ticket is open.
I have IE11 on my Windows 10 Pro PC and the sign-in works for me in French.
You are right David, It was a bug of my brain;)
Thanks for your help.
The support answers me only 12 hours after my ticket but I cannot apply their solution because I was out of home.
Following their instructions I have downloaded the Webroot Toolbar Utility here: http://download.webroot.com/toolbarfix.exe
After this I found French language:D
You are right, Windows 10 new default browser is "Edge" but if you want continuing to use addons, you should use Internet Explorer 11 or Firefox or Chrome...
You can find more explanations here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-can-I-use-the-Webroot-toolbar-with-Edge-and-Windows10-please/td-p/218979
Thanks ? :D
I have just open a new support ticket.
I will post the solution ASAP.
We will be curious to hear what Support saids.;)
I'm sorry for the delay but this issue is not yet solved.
I have tried the 3 following solutions proposed by the technical support, but without success:@
Thanks for your help.
I have followed your instructions and used toolbarfix again but the anomaly persists.
NB: I have tried the toolbarfix before opening this support ticket.
It is not extremely important if you can not find the solution because I understand English, so I can continue using "Sign In" in English language.
I am really sorry to hear that none of solutions worked for you. I wouldn't know what else you could do other then what Support has supplied you with.
The inconvience of signing into English would be abit cumbersome? But you can always resubmit a Support Ticket again and maybe they would remote into your system to see if they could fix it for you that way?
Again we apoligize that this doesn't work for you.:(
Thank you so much for letting us know what Suppot has said to you!
Thanks for your kind words:D
The last support solution was not very useful so I decided to give up:@
I understand English and I can use Sign In in French with FF or Chrome;)
Webroot Support (Mar 29, 2016 22:01) RE:"Sign In" language bis...
Thank you for contacting Webroot Support.
In order to change the language of the Webroot Password Manager Toolbar we would like you to check its settings.
1. Please log into your toolbar and click on the option "Preferences."
2. On the new window to the left side, click on "Advanced."
3. on the bottom of the listed option you will find a "Language" setting that you can change to what you want.
You should now be able to use the language of your choice.
Please let us know if you run into any issues or have any questions.
The Webroot Support Team
As a matter of fact the support was unable to solve my problem.:@
But dont worry I'm not angry, only a bit frustrated.;)
So I have decided to adapt myself and of course I will continue to use Webroot which is the best security product nowadays:D
I'm sorry I mis understood you. When I followed these instructions I was given the option to change my language which was set to default. But the drop down box gave me other languages. This did not work for you then?
Well at least we do know that Webroot is the best AV out there on the market!
Also it's really nice that you know 2 languages. I only know English and have to use Googke translator. 😉
I have a new PC Windows 10 and a strange problem with "Sign In".
On IE11 his language is English and on FF 44.0.2 it's French.
I try the previous solution, with the Webroot Toolbar Utility given by the support but whitout any success:@
I post here because I don't know how I can send the following screen shots to the support ?
You can send this link to support ..Right?;)
You are always welcome!
Persistance pays off it seems? We are happy to hear that Support was able to help you with this issue and Thank you so much for letting us know. Now we are aware of this solution.
Have a great day. :)