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WSA Complete For The Family?

  • 4 February 2012
  • 30 replies
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Userlevel 6
Just a question and I think I know the answer...my wife and both sons (college age) have internet security programs that are about to expire. I am considering WSA Complete...they basically need  "set up and forget protection". They all have MBAM-Pro (real time) and I would think that combination would be enough. The wife does some banking on line, not a lot. Since I have only been using WSA Complete 2 days, and like what I see, just considering the move. Thanks in advance for any input.
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Best answer by HowardR 27 February 2012, 23:46

Hi asg,

 

I wanted to provide you with some more information that will hopefully help you to understand what specifically is being tested for and how.

 

The first test shown in the screenshots is SpyShelter's screenshot test.  As TripleHelix has pointed out the reason that WSA fails this test is due to the fact that in order to execute the test (ie clicking on the Test1a button) the protected browser will by default be in the background, it is not the active window.  If the browser is not the active window the Identity Shield does not (cannot) protect it for a number of reasons.  First it is infeasible for the Identity Shield to detect the position of the browser in the background.  Is it minimized?  Is it on a second screen, open but not active?  Is it partially obscured?  All of these things would be difficult if not impossible to detect.  Secondly screen-grabbers are designed to only try to screen-grab when the browser (or another program that could potentially be displaying sensitive information) are the active window.  If they were designed to randomly, or systematically take screen shots of the system when those programs are running but not necessarily in the foreground the malware programmer would have a mountain of screen shots to parse for any potentially useful information.  This is very impractical and as a result malware in the wild simply does not try to pull information from browsers that are not active.  If you were to run a screenshot test where the screenshots are taken with the browser active (Zemana's test is much more realistic for this reason) you would find that the Identity Shield blocked the screen-grab and therefore passed the test.

 

The second test shown is the clipboard test.  In this test it does not matter whether or not the browser is the active window when the test is initiated because it doesn't really start until text is entered and then copied.  The Identity Shield is not designed to pass this test because it is not intended to protect the clipboard.  The information that was entered is not pulled by the test until you copy it (if it was pulled before the text was copied the program would fail the keylogging test which it does not).  Once you have copied the text it has left the protected browser and is entered into a application that is not being protected by the shield (clipboard) which is where it is pulled from.  If you frequently copy and paste passwords and other sensitive information like credit cards we suggest the use of our password management feature which enters the sensitive information without copying and pasting it, thus defeating this type of attack.

I hope this information explains things a little better. Let me know if you have any further questions.

 

Thanks,

 

Howard

 
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30 replies

WSA  Essentials and MBAM Pro are a great combo. I'm using it now on one of my computers. Complete & MBAM Pro = Excellent Combo.
Userlevel 6
Thanks Pro TruckDriver...that's what I'm using and I would think that would be adequate without any other layers....looks like Webroot can handle the load! 
I've been using WSA complete since it automatically upgraded from the previous Webroot Internet Security Complete program a few months ago. I've had a couple issues that were resolved, but I've noticed that the new program almost always never detects any type of malware, and the old program always detected and removed several items on almost every scan. It just seems to me that there must be some sort of spyware or cookies or something to remove? Other than that the program requires very minimal input and runs trouble free
Hi bobsimport, welcome to the Webroot Forum,
I've ran the old Webroot software for a long time. Still have the first software box and CD "Spy Sweeper 2" from 2004. I remember all those cookies that Webroot use to find. The new WSA does not have that. You may want to read:
http://community.webroot.com/t5/Webroot-SecureAnywhere/Why-doesn-t-SecureAnywhere-find-cookies-anymore-like-the/ta-p/380
 
If you want to remove cookies try CCleaner or SAS (free).
Userlevel 7
Badge +56
I agree with ProTruckDriver as to cookies, cookies are harmless and if you need to clean them out you can use the tools he suggested!
 
TH
What is MBAM Pro?  What does this stand for?  Just curious..  Thanks. 
Userlevel 7
Badge +56
Hi 5201man,
 
MBAM is short for Malwarebytes Anti-Malware http://www.malwarebytes.org/ a very good product to run with WSA as a Layered approach if you feel you need to as MBAM is a 1 time purchase! They also have a free version and you can do On-Demand scans weekly!
 
Cheers,
 
TH
Thanks for the update...I appreciate it...
Userlevel 6
It's a nice security package that you can keep from now on. The Pro version is just the real time version...updates and protects automatically   (not expensive) and the free version is good as well...just manually update and scan. 
Userlevel 6
TH...you are the hardest working guy I have seen in a long time...you are covering so many forums with information! I'll bet that explains the "$-big bucks-$"! Keep up the good work!:D
Userlevel 7
Badge +56
Thank you sir! And I work for free as I like helping others that's why I joined ASAP! But donations are welcomed!  :D
 
Best Regards,
 
Daniel
Userlevel 7
Badge +7
@ wrote:
Hi bobsimport, welcome to the Webroot Forum,
I've ran the old Webroot software for a long time. Still have the first software box and CD "Spy Sweeper 2" from 2004. I remember all those cookies that Webroot use to find. The new WSA does not have that. You may want to read:
http://community.webroot.com/t5/Webroot-SecureAnywhere/Why-doesn-t-SecureAnywhere-find-cookies-anymore-like-the/ta-p/380
 
If you want to remove cookies try CCleaner or SAS (free).
Great information ProTruckDriver! 
 
In addition Internet Explorer cookies can also be removed using SecureAnywhere Complete's system cleaner function.  Click here to learn how!
 
Sophia
Userlevel 3
@ wrote:
... The wife does some banking on line...
I suggest SpyShelter (free or paid) http://www.spyshelter.com/ - its anti keylogger
and HitmanPro (only paid) http://www.surfright.nl/en/home/ - its scanner on demand (like MBAM) You can setup that "run on startup"?
 
Userlevel 7
Badge +56
You don't need SpyShelter with WSA-E or WSA-C as they already have Identity Shield and is much better than SpyShelter but you can use it with WSA Anti-Virus as it does not have Identity Shield.
 
TH   😃
Userlevel 3
@ wrote:
You don't need SpyShelter with WSA-E or WSA-C as they already have Identity Shield and is much better than SpyShelter ...
Its a great news, but are you sure?
Try this:
http://www.spyshelter.com/download/AntiTest.exe
My WSAC (8.0.1.95) not passed this test tool
Userlevel 7
Badge +56
Yes I'm sure as I did some of my own testing here: http://www.wilderssecurity.com/showthread.php?t=318059
 
TH
Userlevel 3
Zemana Test - passed
SpyShelter AntiTest - fail :(
(Win7 prof 64 bit)
Userlevel 7
Badge +56
If you read it carefully they both passed you have to understand how the test tools actually works that's all!
 
TH
Userlevel 3
I wrote you on PM: on your PC - tests passed, on my PC - only Zemana. I don't know why.
Userlevel 7
Badge +56
The test has to run in the background and you have to be on a HTTPS site like https://www.paypal.com/  and have the padlock on the Tray Icon for it to work properly! If you don't understand maybe one of the Webroot team members here can explain better!
 
HTH,
 
TH
Userlevel 3
http://s1.bild.me/bilder/060112/8548141Przechwytywanie.jpgLike you see, I have: HTTPS site and padlock on the Tray Icon 
Userlevel 7
Badge +56
@ wrote:
http://s1.bild.me/bilder/060112/8548141Przechwytywanie.jpgLike you see, I have: HTTPS site and padlock on the Tray Icon 
Like I said the Test can't be in the foreground as you have, it has to behind the Browser window to pass! But then you wouldn't be able to press the Button on the test! Also like I said that these Tests tools don't show the true effectiveness of WSA Identity Shield! Also if you have the test as you have it a go a press the Test Button then the Lock will disappear have a look again!
 
TH
Userlevel 3
If you're right (I can't press the Test Button then the Test can't be in the foreground) why this happens:
 
http://s1.bild.me/bilder/060112/1253524Przechwytywanie2.jpg
 
how sure I am safe, for example, to log into the bank?
 
p.s.
sorry, I saw that my PM ??did not go
Userlevel 7
Badge +56
I tried my best to explain to you how it works and that WSA passes the Test! I will let one of the Webroot Staff look after you from here in!
 
TH
Userlevel 4
Thanks for your help TH.
 
Hi,
 
This is Howard R from Webroot responding back here.  I wanted to let you know that I have someone checking into the issue you are having and I will reply back to this thread as soon as I have some more information.
 
Thanks,
 
Howard

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