Best answer by Baldrick
View originalAnnual Renewal
Was anyone charged more for their annual renewal than purchasing new, better (more devices) coverage for less money?
Userlevel 7
Hi germay0653
Welcome to the Community Forums.
It is true that one can find 'better' deals than those available via the Webroot site when it comes to 'renewing' a subscription but what you need to understand is what is meant by 'renewal'. If you renew via Webroot then that is a 'real' renewal, i.e., the additional time for the subscription is added to whatever remains of your current subscription and 'life goes on'.
If however one goes for a cheaper deail from another source then what one is effectively doing is 'pseudo' renewing or buying a new license with which one will be provided with a new keycode that will require entering into WSA and activating (not a difficult process I might add).
However in the case of the 'pseudo' renewal, if one currently use either Internet Security Plus or Complete versions and the Password Manager and or the Back up and Sync features, then moving to a new keycode will mean that one can no longer access ones data stored against the old keycode...so if this is the case one will need to Open a Support Ticket and ask the Support Team to transfer the data from current to new keycode, once one has activated the latter...one has about 30 days to do that before the data is deleted.
So, hopefully that explains things and the difference between the cheaper deal from sources other than Webroot? In the end the choice is yours.
Regards, Baldrick
Welcome to the Community Forums.
It is true that one can find 'better' deals than those available via the Webroot site when it comes to 'renewing' a subscription but what you need to understand is what is meant by 'renewal'. If you renew via Webroot then that is a 'real' renewal, i.e., the additional time for the subscription is added to whatever remains of your current subscription and 'life goes on'.
If however one goes for a cheaper deail from another source then what one is effectively doing is 'pseudo' renewing or buying a new license with which one will be provided with a new keycode that will require entering into WSA and activating (not a difficult process I might add).
However in the case of the 'pseudo' renewal, if one currently use either Internet Security Plus or Complete versions and the Password Manager and or the Back up and Sync features, then moving to a new keycode will mean that one can no longer access ones data stored against the old keycode...so if this is the case one will need to Open a Support Ticket and ask the Support Team to transfer the data from current to new keycode, once one has activated the latter...one has about 30 days to do that before the data is deleted.
So, hopefully that explains things and the difference between the cheaper deal from sources other than Webroot? In the end the choice is yours.
Regards, Baldrick
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