Create new account with existing keycodes
I want to create a new account with a different email address, transfer my existing keycodes to the new account, and completely delete my existing account, including any extra users. My wife has an account as well and she has admin access to my account. However, I DO NOT want her account deleted, just removed from my account. I tried to create a new account but cannot proceed because when asked to enter a keycode, I receive a message saying that the keycode is already associated with another account. I have password manager active but I don't have any passwords there so I don't have to worry about that. I have already submitted a ticket and am awaiting a response but I wanted to get some response from the community as well. Any help would be appreciated. Thanks!
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Welcome to the Community Forum,
Please wait for the Support Team, you are going in the right direction submitting that Support Ticket. We do not have the tools to change your email or delete an account. So your best option is Support. Support is usually pretty quick but being it is the weekend you might have to wait longer.
Do let us know how things turn out for you because we use this information to help others since we are Volunteers for Webroot and we enjoy helping others.
Maybe one of our expert Forum members can add to this post as well?
Welcome to the Community Forums.
What Sherry says is the best course of action...but I am intrigued as to what you are trying to achieve here especially from the perspective of 'keycodes'.
As I understand it (and may be incorrect here I hasten to add) whilst one is able to have multiple users & keycode under ONE account one cannot have one keycode assigned to multiple accounts so, to me, it sounds as if you will not be able to achieve what you have described unless you take out another subscription.
So perhaps we are not clear on exactly what it is you are trying to achieve? One can add email address to an account, tailor what access levels each can have in terms of actions on the account (so you could add your email address, give it admin rights, and rescind the admin rights you wife has, plus effectively 'delete' other email addresses by changing their access rights to 'No Access', etc.).
If you could provide a little more clarity on exactly what setup yo are trying to achieve we might be able to offer further suggestions.
Perhaps I'm not making myself clear enough (which I thought I was). I'm getting frustrated with the complexity of this seemingly simple action.
When you say create a new subscription, are saying I have to pay for another subscription simply because I want to change my email address? That's not going to happen. I have already paid for this subscription. If you mean recreate my account with a different email address, then perhaps this is what I want to do. It won't take me long to do this and I don't have a problem doing it. If I had a bunch of passwords saved it would be a different story. But I don't so it won't be a big deal. Make sense?