Last year my computer was in the shop and the tech suggested I go with Webroot and they installed it on my machine. I just recently checked to see when my subscription would expire and my program console does not indicate a renewal date? My key is hidden except the first four characters, and it just says Endpoint Protection. What does that mean?
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To see the keycode on Webroots GUI please make sure "Hide The Keycode On Screen" is not checked in your settings. To get to that setting: Advanced Setting (Top right of GUI) > Access Control.
I would Contact Webroot Support to see what Webroot version the Tech put on your computer when it was in his shop. It looks like he put the business version on it (Endpoint). Check with support and they can tell you right away what's on it and when it expires.
I went into my settings as per your suggestion, and when I tried to uncheck the box so my keycode would show up, a message popped up saying that all settings were being managed elsewhere (I'm paraphrasing). Can't remember the exact terminology in the message, but basically I think it meant the shop that installed the license was controlling certain settings. I did get an email saying my protection was ending soon. So I tried uninstalling so I could install the Webroot multi-pc license I recently purchased...no dice (same message). Thought I could do an end-around by turning off the internet, but again same result. I had no idea when these folks installed this "Endpoint" license that the program would be locked down, preventing me from uninstalling or even seeing my license!.
Needless to say I'm not real happy about this. So I guess I'll have to contact the shop that did the installation...that is unless you might know of a work-around? Thanks.
Remember this forum will be in Read Only Mode next week until Webroot launches the new forum.
Kind of unsettling to say the least. Not sure I like people having such easy access to my machine. Needless to say I won’t be doing that again. They’re a reputable shop but I think I’ll be installing my own software from now on:)
thanks for for your input Dave!