Due to a mix up at Best Buy, we were given new version of Webroot Secure Anywhere; the first, activated on 02/21/2013, version's Key Code subscription was changed from active to expired, and the new one's Key Code was activated today, 03/06/2013.
The problem we are encountering is the Password function does not work when attempting to access it using the web console: https://my.webrootanywhere.com/home.aspx
We now have 2 web consoles, and both have show same message saying:
"Password: Your keycode has now expired. To continue accessing Passwords please renew your keycode otherwise your data may be lost."
If you click the Password button on the tool bar, from either console, you get a grey screen and the following error message:
"The page could not be accessed. Please try again later."
Note, the original Key Code activated on 02/21/2013 shows 1 expired key code.
Can someone please assist in untangling this mess for us.
Best answer by JimMView original