Re: How to add firewall exceptions
How do I turn off firewall, I am trying to install a program and firewall prevents me from doing it, I used to just click the button but now I am suppose to locate advance settings which I do no seem to be able to find.
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Welcome to the Community Forums.
If you clcik on the 'PC Security' tab in the main app panle that should reveal 3 sliders or which one is the Firewall slider; just move it to the 'Off' position, enter the requierd CAPTCHA characters and that should do it.
"SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further information"
That is the reason for my question, I have no idea where or what the Web Console is or how I go about turning the firewall off.
OK, now I understand what you issues is...therefore, given that the response to this will be quite a long one I have moved you post in the Feature Request section to a more usual new thread in one of the WSA forums (not sure if it is the right one for your version)...hope that is OK?
Assuming that it is then it sounds like your settings are being centrally managed plus you are haaving issues with permissions set on your account so please do the following:
Again, select the dropdown arrow to the right of the status field against 'PC Security Console' and from the list displayed select 'Admin'.
Click on the icon for the one or ones (in turn) that you are interested in changing the setting for and that should display a popup panel headed with three options; About, Scan Information & Commands. Make sure that About is selected and then look at the bottom of the panel.
There you should see 'User Configuration' with '(Edit)' next to it. If you click on edit you have access to a dropdown that allows you to select local management amongst other options.
You of course need to do the same for each computer protected as in each case you are only making the change for the computer selected.
Hope that helps but if not then please post back.
Ronald V Cooke
I very much sympathise with your your frustrations.
The password that you are having difficulty with; is it the one that you are asked to enter when accessing your online console (HERE)? If so then have you tried to reset it yourself?
If not then please give that a try by clicking on the 'Forgotten Password?' link to the right of the 'Login' button on the initial entry page. This will take you to another page on which you have options to reset the password and reset the security used to access the console.
If I have gotten the wrong end of the stick then please post back with more detail on exactly which password you are having the issue with and we will see what we can do to help.
Again, apologies for the issues that you are experiencing here.
What you are describing does not sound right as when I click on 'Forgotten Pasword?' I see this:
and selecting 'I forgot my password' I then get:
which as you can see asks for your email address, etc.
Is this what you are seeing? If so then I think that we may need to ask our most excellent Community Manager ? if he will see if he can in some way intervene for us and facilitate you getting this password issue sorted out...if that is possible, as we certainly do not want to see you go off to that somewhat inferior product that you mentioned? ;)
Thanks for that...it was one avenue that I had not considered. :$
See here for more info: http://live.webrootanywhere.com/wsawebsitehelp
Please let us know.
Then you will find out!