Question

Webroot error

  • 13 April 2019
  • 1 reply
  • 92 views

Only on my IE I am continually getting an error message:

A WEBROOT CRITICAL ERROR OCCURED
Failed to find required file
C:\ProgramData\WRData\PKG\LPPlugin.dll

Any ideas on how to fix?

1 reply

Userlevel 7
Badge +55
Hello @betmerick ,

Welcome to the Webroot Community,

I would recommend an uninstall/clean reinstall of Webroot to correct this problem.

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

Reply