When I try to save changes, such as not allowing 'non-administrators' permission to modify configuration options etc.. When I go to save, I get this WONDERFUL message stating "Although your settings will be saved locally, your PC is currently centrally managed by the Web Console and your settings may be overwritten on the next database communication."
Hey! This is NOT me! And I do NOT know what to do here as I have tried so many things and am COMPLETELY LOST!
Anyone out there willing to give Abby the 411 on this so I can be done with this nasty hacker??
Best answer by Abby648View original
It is actually the settings for your Account that cause this. Go to the Account portal and sign in. Once logged in, go to PC Security.and then click on the computer that you need to change settings for.
You should get a screen that looks like this:
You want to review the bottom setting, as this is probably the culprit. There are a few different sets of default settings, and if you are wanting to save settings that are outside of the usual default(s), you can choose User Configuration.
Here is a screen of what the different settings levels are:
I hope this helps!
I see David has you covered even with pictures for easy configurations. ;)
Did you log into the online Account manager? The PC Security tab within the software on your computer does not have what we are looking for. Click THIS LINK https://my.webrootanywhere.com/default.aspx to get to the Account log in.
It is the PC Security area in that online Account manager that has what you are looking for.
I do not want any other device that was originally set up with this (a laptop) linking with me any longer. Is this something I would not be able to do- as you may have noticed, I am quite ignorant with anything pertaining to computer security. Additionally, I have a wireless router embedded in this desktop. This person is in my desktop how?? And what you advised initially--will it kick him out- as he is doing this from a remote location.
EDIT: Abby it seems you think you are being Hacked it's highly unlikely but to see it's best to unplug your Router for a minute and plug it back in and please report back.
I forgot that part... Thank you!!
The online Account might not be hacked or someone else changing it, there are certain defaults at which it is set when you first activate your account, but you can change them as shown in the area we described to you. The purpose of the settings in the Online Account is to help make sure that the Webroot software on your computer cannot have it's settings changed by someone else you allow to use your computer: it helps keep the computer and the Webroot software itself secure.
I hope I answered that right,
Hello Abby - I agree with David and I do not think your online account has been hacked. However, if you do notice any other signs of intrusion you can feel free to use our technical support & advanced malware removal, which is free for our customers.
I will definitely stop back.. If you promise not to roll your eyes when you see my questions :)
Have a very nice evening,
As you already experienced, this web is full of nice members who always are trying their utmost to help others. :D
Welcome to the forums. I don't have to tell you that is you even need assistance, just ask. You can see that for yourself now!