We have users who randomly are unable to save files like Word, Excel or other to network shares, typically over a VPN connection. When doing so they get "file is currently in use try again later" messages. It doesn't happen all of the time, however you can typically recreate the issue by opening and saving a file a few different times.
In our troubleshooting we found that removing Webroot SecureAnywhere off of the client machine resolved the issue. Once re reinstalled the client we had saving problems again. We also isolated the server with the file shares by removing any A/V that was installed with no net effect. Any ideas what might be causing this on on the client side?
Like I mentioned, only happens over the VPN, I do not have the same problems when opening and saving files on the local network so there must be something the Webroot client is doing in the communication stream to create the problem.
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Since it is a network based issue, could you first try disabling both the ID Shield and the Web Threat Shield to see if that causes any change? I'd suggest disabling each individually.
If that doesn't work, try disabling "Scan files when written or modified" under the Realtime Shield settings.
Please let me know once you've had a chance to try disabling these settings and if any of them are successful.
I recommend submitting a ticket to them directly for additional assistance.
If that is not successful, go ahead and submit a support ticket to our Team for further assistance.
Disabling "Check files for threats when written" fixed the issue, but as stated I worried that have a feature off would open us for harm.
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